Permanent
Power Platform and/or SharePoint
Buckinghamshire
Up to £55k + Training + Benefits!

Service Delivery Manager - Technical Services

Ref: 310| Posted: 25th Nov 2021

Service Delivery Manager – Technical Services

To £55,000 + Training/Development + Benefits

Remote

 

The Client

Our client is a fast-growing Managed Service Provider (MSP) and Microsoft Gold Partner specialising in Cloud Solutions. Due to continued growth they are looking to hire a highly driven and dynamic Service Delivery Manager. 

The Role

As a Service Delivery Manager, you’re responsible for building client relationships, ensuring excellent levels of technical support and customer service are provided; whilst monitoring and assessing the technical teams performance delivers to the defined SLA’s/KPO’s. Duties will include:

  • Driving internal and client service review meetings (Performance, Service Improvements, Quality & Processes)
  • Develop and implement service processes to the technical services teams.
  • Ticket monitoring/management
  • Managing major incidents
  • Monitoring the technical teams, logging of calls/incidents and resolution times

What’s Needed

  • 2 years+ experience in a similar role
  • Previous experience in working within MSP environment
  • Experience designing, transforming and implementing Service Delivery Models
  • Strong client service; excellent interpersonal, organisational and communication skills
  • ITIL V3/4 qualified
  • Passion for continuous learning and development

Cloud Decisions are proud to be selected as specialist talent acquisition provider by Microsoft UK for their UK Partner Talent Services, created to support UK Partners with a range of specialist talent services. Whether this is quite right for you or not, we can help you to connect with some of the best cloud career opportunities within the Microsoft Partner ecosystem.